Answers to the most frequently asked questions
Café Royal
Café Royal offers the Nespresso® customer an alternative that convinces with its superior functionality with all current machines and a great coffee taste experience. Café Royal capsules are airtight and need no individual flow pack. Rainforest-Alliance-Certification and Swiss Production guarantee best freshness as well as sustainability along the entire value chain.
Please consult the tab In retail to see where you can buy the products.
Café Royal is roasted and packed by the Migros subsidiary Delica AG in Birsfelden (Switzerland). Delica AG has been roasting coffee for Migros for 60 years and also produces the Delizio/Cremesso capsule system.
Please contact the hotline of your home country. You find all information in the tab Contact
We regret to inform you that the traceability service is no longer available. However, we fully understand that you want to know which plantation your Café Royal coffee was sourced from. We only source our coffee beans from Rainforest Alliance or Fairtrade-certified plantations or those which meet comparable standards. Feel free to write us a message via our contact form and we will be glad to provide you with more detailed information.
CAFÉ ROYAL® ALUMINIUM-KAPSELN FÜR NESPRESSO®*-MASCHINEN
Café Royal capsules are suitable for all Nespresso® machines. The only exceptions are: Miele built-in devices as well as the piston machines (old models: Jura N75, Turmix C225, etc.).
Due to their innovative and extremely flexible construction, the capsules of Café Royal are compatible with all current Nespresso® machine models, including those of the most recent machine generation. It is therefore impossible to experience negative influence on taste or even damages of the machine.
The warranty terms depend on your contract. Refer to the warranty contract for details.
We regret that you have encountered problems with your coffee machine and ask you to please consult our Hotline. You find e-mail address and phone numbers in the tab Contact. The possible reasons for this problem can vary widely and our technical studies have shown that the Café Royal capsules do not cause damage when used properly. As a result, neither a claim for damage compensation nor the replacement of the machine can be enforced against Delica AG as a result of the use of Café Royal capsules.
No, the Café Royal capsules are only compatible with the Nespresso® system.
Prices per consumer unit are in the sole responsibility of our distributors. Please check their websites for more information.
After preparing several Café Royal Lungos or Espressos, the coffee machine may start to blink. This is necessary for the machine to cool down so that the next coffee will not be too hot. This is not a defect in the machine. After a few minutes the blinking will stop and the machine will be ready for the next coffee.
Preparing the perfect espresso requires approx. 30-40 seconds for a cup size of 40 ml. Coffee is a natural product and preparation time can vary accordingly. In addition, we recommend that you descale your coffee machine on a regular basis. Have you already made a Café Royal and now very little or no coffee is flowing through? Please check the filter plate for residue and remove, if necessary. First turn the machine off and then remove the residue.
Each coffee blend is balanced for the recommended cup size. When the recommended amount of coffee is exceeded, this increases the flow time - which can cause the aluminum foil to separate from the capsule. Please carefully note the recommended cup size for each coffee blend: Espresso: 40 ml (04. dl) / Lungo 110 ml (1.1 dl). If you notice that the aluminum foil has come off the capsule, please check the filter plate for coffee residue and if necessary, remove it. First turn the machine off, then remove any residue.
No. The machine can be used as usual. The capsule is made of a flexible, yielding material and cannot damage the coffee machine. In tests of Nespresso® machines, no damage caused by capsules could be ascertained.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
The capsules are more than 90% plastic and can be disposed of in the household waste.
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
CAFÉ ROYAL® KUNSTSTOFF-KAPSELN FÜR NESPRESSO®*-MASCHINEN
Café Royal capsules are suitable for all Nespresso® machines. The only exceptions are: Miele built-in devices as well as the piston machines (old models: Jura N75, Turmix C225, etc.).
Due to their innovative and extremely flexible construction, the capsules of Café Royal are compatible with all current Nespresso® machine models, including those of the most recent machine generation. It is therefore impossible to experience negative influence on taste or even damages of the machine.
The warranty terms depend on your contract. Refer to the warranty contract for details.
We regret that you have encountered problems with your coffee machine and ask you to please consult our Hotline. You find e-mail address and phone numbers in the tab Contact. The possible reasons for this problem can vary widely and our technical studies have shown that the Café Royal capsules do not cause damage when used properly. As a result, neither a claim for damage compensation nor the replacement of the machine can be enforced against Delica AG as a result of the use of Café Royal capsules.
No, the Café Royal capsules are only compatible with the Nespresso® system.
Prices per consumer unit are in the sole responsibility of our distributors. Please check their websites for more information.
After preparing several Café Royal Lungos or Espressos, the coffee machine may start to blink. This is necessary for the machine to cool down so that the next coffee will not be too hot. This is not a defect in the machine. After a few minutes the blinking will stop and the machine will be ready for the next coffee.
Preparing the perfect espresso requires approx. 30-40 seconds for a cup size of 40 ml. Coffee is a natural product and preparation time can vary accordingly. In addition, we recommend that you descale your coffee machine on a regular basis. Have you already made a Café Royal and now very little or no coffee is flowing through? Please check the filter plate for residue and remove, if necessary. First turn the machine off and then remove the residue.
Each coffee blend is balanced for the recommended cup size. When the recommended amount of coffee is exceeded, this increases the flow time - which can cause the aluminum foil to separate from the capsule. Please carefully note the recommended cup size for each coffee blend: Espresso: 40 ml (04. dl) / Lungo 110 ml (1.1 dl). If you notice that the aluminum foil has come off the capsule, please check the filter plate for coffee residue and if necessary, remove it. First turn the machine off, then remove any residue.
No. The machine can be used as usual. The capsule is made of a flexible, yielding material and cannot damage the coffee machine. In tests of Nespresso® machines, no damage caused by capsules could be ascertained.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
The capsules are more than 90% plastic and can be disposed of in the household waste.
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
CAFÉ ROYAL® KAPSELN FÜR DAS NESCAFÉ®* DOLCE GUSTO®*-SYSTEM
Café Royal capsules are designed for all Nescafé®* Dolce Gusto®* machines.
No, the Café Royal capsules are only compatible with the Nescafé®* Dolce Gusto®* system.
Our Nescafé®* Dolce Gusto®* compatible capsules use a new capsule technology that produces a more intensive aroma and reduces the plastic content of the capsules by up to 50%. Capsules can be disposed of with general household waste.
Café Royal capsules feature an innovative and extremely flexible design to ensure compatibility with all Nescafé®* Dolce Gusto®* machines, including the latest models. There is no risk of damage to the machine. There is also no detrimental impact on flavour.
No, the manufacturer may not void the guarantee or warranty for this reason.
The milk powder recipe was changed for all milk-based beverages (Cappuccino, Café au Lait, Latte Macchiato and Kids Chocolate). The new milk powder does not contain sunflower lecithin. For the Cappuccino variety, the amount of milk powder was increased. The sugar content was reduced by 3% and, the coffee content was also increased. Café au Lait is now made from a new coffee powder. This produces a milder and more harmonious flavour. The Kids Chocolate has an even more intensive cocoa flavour and does not contain any thickening agents.
No changes were made to the recipes for the Caramel and Hazelnut varieties. However, the size of the packaging was adjusted. Customers can now purchase a box of 16 capsules, which replaces the previous 12-capsule version.
The new packaging is more modern and is designed in line with Café Royal's lifestyle and brand positioning strategy. It is also more stable and secure. The optimised cover, additional adhesive fixture and a stronger perforation prevent unintentional opening. We have also added a printed viewing window to the cover that helps customers to recognise the type of capsule and its compatibility with their system.
The QR code is featured on all packaging for our new range. It provides customers with a quick and convenient way to send feedback about our products.
The Café Royal brand is committed to meeting the special needs of its customers. This includes an individual lifestyle, expressed by specific slogans suited to our coffee brand.
All new varieties are 100% compatible with the Lumio and Colors machines.
IMPACT
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
The capsules are more than 90% plastic and can be disposed of in the household waste.
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
The capsules are more than 90% plastic and can be disposed of in the household waste.
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
Café Royal capsules are suitable for all Nespresso® machines. The only exceptions are: Miele built-in devices as well as the piston machines (old models: Jura N75, Turmix C225, etc.).
Due to their innovative and extremely flexible construction, the capsules of Café Royal are compatible with all current Nespresso® machine models, including those of the most recent machine generation. It is therefore impossible to experience negative influence on taste or even damages of the machine.
The warranty terms depend on your contract. Refer to the warranty contract for details.
We regret that you have encountered problems with your coffee machine and ask you to please consult our Hotline. You find e-mail address and phone numbers in the tab Contact. The possible reasons for this problem can vary widely and our technical studies have shown that the Café Royal capsules do not cause damage when used properly. As a result, neither a claim for damage compensation nor the replacement of the machine can be enforced against Delica AG as a result of the use of Café Royal capsules.
No, the Café Royal capsules are only compatible with the Nespresso® system.
Prices per consumer unit are in the sole responsibility of our distributors. Please check their websites for more information.
After preparing several Café Royal Lungos or Espressos, the coffee machine may start to blink. This is necessary for the machine to cool down so that the next coffee will not be too hot. This is not a defect in the machine. After a few minutes the blinking will stop and the machine will be ready for the next coffee.
Preparing the perfect espresso requires approx. 30-40 seconds for a cup size of 40 ml. Coffee is a natural product and preparation time can vary accordingly. In addition, we recommend that you descale your coffee machine on a regular basis. Have you already made a Café Royal and now very little or no coffee is flowing through? Please check the filter plate for residue and remove, if necessary. First turn the machine off and then remove the residue.
Each coffee blend is balanced for the recommended cup size. When the recommended amount of coffee is exceeded, this increases the flow time - which can cause the aluminum foil to separate from the capsule. Please carefully note the recommended cup size for each coffee blend: Espresso: 40 ml (04. dl) / Lungo 110 ml (1.1 dl). If you notice that the aluminum foil has come off the capsule, please check the filter plate for coffee residue and if necessary, remove it. First turn the machine off, then remove any residue.
No. The machine can be used as usual. The capsule is made of a flexible, yielding material and cannot damage the coffee machine. In tests of Nespresso® machines, no damage caused by capsules could be ascertained.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
The capsules are more than 90% plastic and can be disposed of in the household waste.
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
The capsules are more than 90% plastic and can be disposed of in the household waste.
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
CAFÉ ROYAL BONUSPUNKTE PROGRAMM
Café Royal capsules are designed for all Nescafé®* Dolce Gusto®* machines.
No, the Café Royal capsules are only compatible with the Nescafé®* Dolce Gusto®* system.
Our Nescafé®* Dolce Gusto®* compatible capsules use a new capsule technology that produces a more intensive aroma and reduces the plastic content of the capsules by up to 50%. Capsules can be disposed of with general household waste.
Café Royal capsules feature an innovative and extremely flexible design to ensure compatibility with all Nescafé®* Dolce Gusto®* machines, including the latest models. There is no risk of damage to the machine. There is also no detrimental impact on flavour.
No, the manufacturer may not void the guarantee or warranty for this reason.
The milk powder recipe was changed for all milk-based beverages (Cappuccino, Café au Lait, Latte Macchiato and Kids Chocolate). The new milk powder does not contain sunflower lecithin. For the Cappuccino variety, the amount of milk powder was increased. The sugar content was reduced by 3% and, the coffee content was also increased. Café au Lait is now made from a new coffee powder. This produces a milder and more harmonious flavour. The Kids Chocolate has an even more intensive cocoa flavour and does not contain any thickening agents.
No changes were made to the recipes for the Caramel and Hazelnut varieties. However, the size of the packaging was adjusted. Customers can now purchase a box of 16 capsules, which replaces the previous 12-capsule version.
The new packaging is more modern and is designed in line with Café Royal's lifestyle and brand positioning strategy. It is also more stable and secure. The optimised cover, additional adhesive fixture and a stronger perforation prevent unintentional opening. We have also added a printed viewing window to the cover that helps customers to recognise the type of capsule and its compatibility with their system.
The QR code is featured on all packaging for our new range. It provides customers with a quick and convenient way to send feedback about our products.
The Café Royal brand is committed to meeting the special needs of its customers. This includes an individual lifestyle, expressed by specific slogans suited to our coffee brand.
All new varieties are 100% compatible with the Lumio and Colors machines.