Answers to the most frequently asked questions
What distinguishes Café Royal?
Café Royal offers the Nespresso® customer an alternative that convinces with its superior functionality with all current machines and a great coffee taste experience. Café Royal capsules are airtight and need no individual flow pack. UTZ Certification and Swiss Production guarantee best freshness as well as sustainability along the entire value chain.
Where can I buy Café Royal?
Please consult the tab In retail to see where you can buy the products.
Where is Café Royal packed?
Café Royal is roasted and packed by the Migros subsidiary Delica AG in Birsfelden (Switzerland). Delica AG has been roasting coffee for Migros for 60 years and also produces the Delizio/Cremesso capsule system.
Who can I contact if I have any further questions about Café Royal?
Please contact the hotline of your home country. You find all information in the tab Contact.
Café Royal® capsules for the Nespresso®* system
Which Nespresso®* coffee machines are the capsules compatible with?
Please consult the List of compatibility here to see to which coffee machines the Café Royal capsules are compatible with.
Can my Nespresso®* machine be damaged by the use of Café Royal capsules?
Due to their innovative and extremely flexible construction, the capsules of Café Royal are compatible with all current Nespresso® machine models, including those of the most recent machine generation. It is therefore impossible to experience negative influence on taste or even damages of the machine.
Will I void the warranty on my Nespresso®* machine by using Café Royal capsules?
No, the machine manufacturer may not terminate or refuse the warranty or warranty services for this reason.
The Café Royal capsules broke my machine.
We regret that you have encountered problems with your coffee machine and ask you to please consult our Hotline. You find e-mail address and phone numbers in the tab Contact. The possible reasons for this problem can vary widely and our technical studies have shown that the Café Royal capsules do not cause damage when used properly. As a result, neither a claim for damage compensation nor the replacement of the machine can be enforced against Delica AG as a result of the use of Café Royal capsules.
Are the capsules also compatible with other machines?
No, the Café Royal capsules are only compatible with the Nespresso® system.
How expensive are the capsules?
Prices per consumer unit are in the sole responsibility of our distributors. Please check their websites for more information.
My machine is blinking and I can't make any coffee. What can I do?
After preparing several Café Royal Lungos or Espressos, the coffee machine may start to blink. This is necessary for the machine to cool down so that the next coffee will not be too hot. This is not a defect in the machine. After a few minutes the blinking will stop and the machine will be ready for the next coffee.
The espresso coffee doesn't flow through properly. Why is this?
Preparing the perfect espresso requires approx. 30-40 seconds for a cup size of 40 ml. Coffee is a natural product and preparation time can vary accordingly. In addition, we recommend that you descale your coffee machine on a regular basis. Have you already made a Café Royal and now very little or no coffee is flowing through? Please check the filter plate for residue and remove, if necessary. First turn the machine off and then remove the residue.
The Café Royal Lungo hardly flows through, or doesn't flow at all. Why is this?
Each coffee blend is balanced for the recommended cup size. When the recommended amount of coffee is exceeded, this increases the flow time - which can cause the aluminum foil to separate from the capsule. Please carefully note the recommended cup size for each coffee blend: Espresso: 40 ml (04. dl) / Lungo 110 ml (1.1 dl). If you notice that the aluminum foil has come off the capsule, please check the filter plate for coffee residue and if necessary, remove it. First turn the machine off, then remove any residue.
The lever only closes with great force or does not close completely - will this damage my machine?
No. The machine can be used as usual. The capsule is made of a flexible, yielding material and cannot damage the coffee machine. In tests of Nespresso® machines, no damage caused by capsules could be ascertained.
The capsules are not ejected automatically.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
How can the capsules be disposed of?
The capsules are more than 90% plastic and can be disposed of in the household waste.
When the capsule is inserted it falls directly into the capsule holder - what should I do?
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
I have grind in the cup. Why this?
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
Café Royal capsules for the Nescafé®* Dolce Gusto®* system
Which Nescafé®* Dolce Gusto®* machines are the capsules compatible with?
The capsules are compatible with all Nescafé® Dolce Gusto® machines with the following exceptions: at the moment, we cannot guarantee the 100% compatibility that you have come to expect for Nescafé® Dolce Gusto® Lumio automatic machines by Krups or De’Longhi Colors automatic machines. We are doing all we can to resolve this issue as quickly as possible.
Are the capsules compatible with other machines?
No, Café Royal capsules are only compatible with the Nescafé® Dolce Gusto® system.
Are the capsules recyclable?
The capsules are more than 90% plastic and can be disposed of along with your household rubbish.
Can Café Royal capsules damage my Nescafé®* Dolce Gusto®* machine?
Thanks to their innovative and extremely flexible design, Café Royal capsules are compatible with all Nescafé®* Dolce Gusto®* machines, including the latest generation. This means that the taste of the coffee itself will not be affected in any way, nor will they damage your machine.
If I use Café Royal capsules, will that invalidate the warranty on my Nescafé®* Dolce Gusto®* machine?
No, the machine manufacturer is not entitled to invalidate or cancel your warranty or warranty services for this reason.