Answers to the most frequently asked questions

Café Royal

What distinguishes Café Royal?
Café Royal offers the Nespresso® customer an alternative that convinces with its superior functionality with all current machines and a great coffee taste experience. Café Royal capsules are airtight and need no individual flow pack. Rainforest-Alliance-Certification and Swiss Production guarantee best freshness as well as sustainability along the entire value chain.
Where can I buy Café Royal?
Please consult the tab In retail to see where you can buy the products.
Where is Café Royal packed?
Café Royal is roasted and packed by the Migros subsidiary Delica AG in Birsfelden (Switzerland). Delica AG has been roasting coffee for Migros for 60 years and also produces the Delizio/Cremesso capsule system.
Who can I contact if I have any further questions about Café Royal?
Please contact the hotline of your home country. You find all information in the tab Contact.
I wanted to trace my coffee, but the link has stopped working.
We regret to inform you that the traceability service is no longer available. However, we fully understand that you want to know which plantation your Café Royal coffee was sourced from. We only source our coffee beans from Rainforest Alliance or Fairtrade-certified plantations or those which meet comparable standards. Feel free to write us a message via our contact form and we will be glad to provide you with more detailed information.

Café Royal® capsules for the Nespresso®* system

Which Nespresso®* coffee machines are the capsules compatible with?
Café Royal capsules are suitable for all Nespresso® machines. The only exceptions are: Miele built-in devices as well as the piston machines (old models: Jura N75, Turmix C225, etc.).
Can my Nespresso®* machine be damaged by the use of Café Royal capsules?
Due to their innovative and extremely flexible construction, the capsules of Café Royal are compatible with all current Nespresso® machine models, including those of the most recent machine generation. It is therefore impossible to experience negative influence on taste or even damages of the machine.
Will I void the warranty on my Nespresso®* machine by using Café Royal capsules?
The warranty terms depend on your contract. Refer to the warranty contract for details.
The Café Royal capsules broke my machine.
We regret that you have encountered problems with your coffee machine and ask you to please consult our Hotline. You find e-mail address and phone numbers in the tab Contact. The possible reasons for this problem can vary widely and our technical studies have shown that the Café Royal capsules do not cause damage when used properly. As a result, neither a claim for damage compensation nor the replacement of the machine can be enforced against Delica AG as a result of the use of Café Royal capsules.
Are the capsules also compatible with other machines?
No, the Café Royal capsules are only compatible with the Nespresso® system.
How expensive are the capsules?
Prices per consumer unit are in the sole responsibility of our distributors. Please check their websites for more information.
My machine is blinking and I can't make any coffee. What can I do?
After preparing several Café Royal Lungos or Espressos, the coffee machine may start to blink. This is necessary for the machine to cool down so that the next coffee will not be too hot. This is not a defect in the machine. After a few minutes the blinking will stop and the machine will be ready for the next coffee.
The espresso coffee doesn't flow through properly. Why is this?
Preparing the perfect espresso requires approx. 30-40 seconds for a cup size of 40 ml. Coffee is a natural product and preparation time can vary accordingly. In addition, we recommend that you descale your coffee machine on a regular basis. Have you already made a Café Royal and now very little or no coffee is flowing through? Please check the filter plate for residue and remove, if necessary. First turn the machine off and then remove the residue.
The Café Royal Lungo hardly flows through, or doesn't flow at all. Why is this?
Each coffee blend is balanced for the recommended cup size. When the recommended amount of coffee is exceeded, this increases the flow time - which can cause the aluminum foil to separate from the capsule. Please carefully note the recommended cup size for each coffee blend: Espresso: 40 ml (04. dl) / Lungo 110 ml (1.1 dl). If you notice that the aluminum foil has come off the capsule, please check the filter plate for coffee residue and if necessary, remove it. First turn the machine off, then remove any residue.
The lever only closes with great force or does not close completely - will this damage my machine?
No. The machine can be used as usual. The capsule is made of a flexible, yielding material and cannot damage the coffee machine. In tests of Nespresso® machines, no damage caused by capsules could be ascertained.
The capsules are not ejected automatically.
You may push the capsule out lightly with your finger, or move the lever back and forth slightly. In general, we recommend that each capsule be ejected after coffee preparation.
How can the capsules be disposed of?
The capsules are more than 90% plastic and can be disposed of in the household waste.
When the capsule is inserted it falls directly into the capsule holder - what should I do?
You may simply use the same capsule again. For best results, place the capsule in the capsule holder slowly and at a slight angle, then close the lever.
I have grind in the cup. Why this?
To reach its optimum coffee flavor, the coffee is finely ground. The finest particles of coffee form a kind of filter, which holds back the other coffee grains. Despite this, grains of coffee may still get past the filter plate and land in the coffee. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.

Café Royal capsules for the Nescafé®* Dolce Gusto®* system

Which Nescafé®* Dolce Gusto®* machines are the capsules compatible with?
Café Royal capsules are designed for all Nescafé®* Dolce Gusto®* machines.
Are the capsules compatible with other machines?
No, the Café Royal capsules are only compatible with the Nescafé®* Dolce Gusto®* system.
Are the capsules recyclable?
Our Nescafé®* Dolce Gusto®* compatible capsules use a new capsule technology that produces a more intensive aroma and reduces the plastic content of the capsules by up to 50%. Capsules can be disposed of with general household waste.
Can my Nescafé®* Dolce Gusto®* machine be damaged by using Café Royal capsules?
Café Royal capsules feature an innovative and extremely flexible design to ensure compatibility with all Nescafé®* Dolce Gusto®* machines, including the latest models. There is no risk of damage to the machine. There is also no detrimental impact on flavour.
Will using Café Royal capsules void the guarantee of my Nescafé®* Dolce Gusto®* machine?
No, the manufacturer may not void the guarantee or warranty for this reason.
Which varieties feature a revised recipe?
The milk powder recipe was changed for all milk-based beverages (Cappuccino, Café au Lait, Latte Macchiato and Kids Chocolate). The new milk powder does not contain sunflower lecithin. For the Cappuccino variety, the amount of milk powder was increased. The sugar content was reduced by 3% and, the coffee content was also increased. Café au Lait is now made from a new coffee powder. This produces a milder and more harmonious flavour. The Kids Chocolate has an even more intensive cocoa flavour and does not contain any thickening agents.
Were any changes made to the Caramel and Hazelnut varieties?
No changes were made to the recipes for the Caramel and Hazelnut varieties. However, the size of the packaging was adjusted. Customers can now purchase a box of 16 capsules, which replaces the previous 12-capsule version.
Why has the packaging changed?
The new packaging is more modern and is designed in line with Café Royal's lifestyle and brand positioning strategy. It is also more stable and secure. The optimised cover, additional adhesive fixture and a stronger perforation prevent unintentional opening. We have also added a printed viewing window to the cover that helps customers to recognise the type of capsule and its compatibility with their system.
What is the purpose of the QR code on the packaging?
The QR code is featured on all packaging for our new range. It provides customers with a quick and convenient way to send feedback about our products.
What is the meaning of the slogans on the packaging?
The Café Royal brand is committed to meeting the special needs of its customers. This includes an individual lifestyle, expressed by specific slogans suited to our coffee brand.
Are the new capsules compatible with the Lumio and Colors?
All new varieties are 100% compatible with the Lumio and Colors machines.