Café Royal – Delica AG

General Terms and Conditions (GTC)


1. General information

Delica AG runs the “Cafe Royal” webshop. The following General Terms and Conditions apply to all contracts between Delica AG (hereinafter referred to as “Supplier”) and customers in Switzerland (hereinafter referred to as “Customer”, “Buyer” or also “You”) that are concluded through the Supplier’s website or initiated by the Customer making direct contact through the above website. Unless otherwise agreed, no reference to the Customer’s own terms and conditions is accepted.


2. Use of the website constitutes acceptance of the GTC

Delica AG makes this website, all information, tools and services on it available to You subject to You accepting these General Terms and Conditions. By using this website, visiting this website, purchasing products from us, You use our services and You hereby agree to the following terms and conditions of use and to the terms and conditions contained in links to this website and those referred to on our website. These General Terms and Conditions apply to all users of the website.

Please read these General Terms and Conditions carefully.


3. Contracting parties

The contract of purchase is concluded with
Delica AG
Hafenstrasse 120
4217 Birsfelden

Commercial register of the canton of Basel-Land, company No.: CHE-280.3.914.380-8
VAT No.: CH-280.3.914.380-8


4. Object of the contract

The object of this contract is the sale of goods. The details, in particular the main characteristics of the goods, are listed in the description of the items and the supplementary information on the Supplier’s website.

Delica AG shall sell the goods specified in the webshop to private and business Customers (hereinafter referred to as “Customer”) under the General Terms and Conditions of Delivery and Sale listed hereinbelow.


5. Conclusion of the contract

The Contract is only concluded between the Customer and the Supplier once an order has been placed by the Customer and accepted by Delica AG. The Customer shall place his order on the website

The Customer may submit a binding purchase offer (order) via the webshop’s online asket system. The goods intended for purchase are placed in the “basket”. The Customer can view this “basket” by pressing the corresponding button and make changes there at any time. After accessing the page “go to checkout” and entering all personal details and payment and shipping conditions, all order details are then displayed. Prior to sending the order, the Customer has an opportunity to view and amend all details (also by using the Internet browser function “back”) or to cancel his order. By sending the order using the button “order with obligation to pay”, the Customer places a binding offer with the Supplier. The Customer initially receives automatic confirmation on the screen of successful receipt by the Supplier of his order that leads not yet to the conclusion of a contract.

Customer inquiries about the purchase of goods or the individual drawing up of an offer outside the online basket system which are communicated, for instance, by telephone to the Supplier are not binding.

The processing of the order and the communication of all information required in conjunction with the conclusion of the contract is undertaken automatically via the webshop. The Customer must, therefore, ensure that the e-mail address given by him to the Supplier is correct and receipt of the e-mail is technically guaranteed.

The data protection guidelines of the Supplier’s data protection declarations apply.


6.1 Terms and conditions of payment

All catalogue prices are recommended prices which are continuously aligned with the market. They are denominated in Swiss francs (CHF) including value-added tax and packing but not including postage from the Delica AG warehouse in Switzerland.

Net payment is to be made within 10 days of the issuing of the invoice. Customers may pay for their purchase by invoice, PayPal, or credit card. Delica AG reserves the right to only deliver goods to Customers, which were paid for by credit card or cash on delivery.

All orders placed using the “Credit card” payment method are subject to a 2.7% credit card fee, which will be charged directly by your payment institution. For more information, please contact the payment institution which issued your credit card.

Payments made by invoice are subject to an additional administration fee of CHF 2.00, including VAT, which will be charged to the customer.

For every order under CHF 25.– , additional shipping costs of CHF 3.99 are invoiced per order in Germany. From an order value of CHF 25.–, delivery is free of charge. The shipping costs are indicated to the Customer in the webshop’s basket system and in the order overview when the order is shipped.


6.2 Delay of payment

Should customers fail to settle their payment obligations in whole or in part, all outstanding amounts owed to Delica AG for any purchases become immediately due (within 8 calendar days from the first reminder for prepayments). Delica AG may request immediate payment and suspend any further product deliveries to the customer.

Delica AG levies an administrative charge of CHF 5.– from the second reminder and CHF 20.– from the third reminder.Should the reminders be unsuccessful, the invoiced amount may be contracted to a collection agency (eCollect AG, Neuhofstrasse 21, 6340 Baar, Zug, Schweiz). In such an event, an additional effective annual interest rate of up to 15% may be invoiced for the owed amount as from the due date of payment. The agency contracted with the collection of the owed amounts claims the amount on its own behalf and on its own account and may levy additional service charges.


7. Delivery

The ordered goods are only delivered to an address in Switzerland.
When in stock, the goods are delivered immediately to the address given by the Customer. If not, written confirmation of the order is given along with the foreseeable delivery date. The goods are delivered at the Customer’s expense and risk, including in the case of partial deliveries. Where there is visible external damage to the goods ordered, settlement of any damage is only made against a certificate of the delivery service.

Economy-rate delivery normally takes two to three working days – subject to exceptions. The indicated delivery time only applies to customary order volumes. In the case of larger (non-customary) order volumes, information on the delivery time is to be sought in advance.

The period for delivery begins from the day on which You receive our order confirmation.


8. Retention of title

The delivered goods remain the property of Delica AG until full payment has been received. Should the Customer be in default with the payment of the purchase price, Delica AG is entitled to rescind the contract (declaration of rescission) and repossess the goods.


9. Right of revocation, delivery and return costs

You have a 10-day right of revocation. Please send us your revocation within 10 days of receipt of the goods (timely dispatch is authoritative). We refund the entire amount of the order or, in the event of partial revocation, the amount of the goods as soon as we have received said goods. You shall bear the return shipping costs.

Please note that we cannot grant any right of revocation if the goods have been opened unless the contents of the goods are defective. In this case, the defective goods must be returned and the Supplier shall bear the return shipping costs.

The Customer, in his capacity as the consumer, is asked to check the goods on receipt for completeness, obvious defects and transport damage, and to send his complaints to the Supplier and haulage contractor as soon as possible. If the Customer fails to so do, this does not affect the statutory liability for defects claims or the right of revocation.

Should You receive damaged or defective goods from us, we send You a replacement at your request. We shall bear any return shipping costs.

We reserve the right to deduct compensation for any potential damage or wear and tear from the purchase price that is to be refunded.


10. Intellectual property rights

Delica AG retains all rights for each design, each text and each image on the website. Delica AG holds the rights or right of use for the designs, texts and images presented. The copying or any other form of reproduction of the entire website or parts thereof is not permitted. The brand Café Royal, its products and their images and all website contents are the property of Delica AG as are any registered trademarks or brand names of Delica AG. All other brand names, product names or company names and logos posted on this website are the sole property of the respective holders. The transmission or reproduction of contents on this website by third parties requires the explicit written permission of Delica AG.


11. Data protection

Data protection is regulated separately in our data protection declarations.


12. Place of jurisdiction and applicable law

These GTC and the contracts concluded on the basis of these GTC are governed by Swiss law under exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is 4127 Birsfelden, Switzerland.


13. Final provisions

Contents, products and prices on the website may be amended without prior notice.
Should individual provisions of these General Terms and Conditions be or become invalid or null and void, this does not affect the validity of the other provisions.


14. Contact details

Delica AG
Hafenstrasse 120
4127 Birsfelden

Telephone: 0800 506 506 


15. Returns

Delica AG
Online Lager
Hafenstrasse 120
CH-4127 Birsfelden